Shipping and returns
We offer free delivery on all orders.
All swimwear orders; costumes, bikinis, trunks and coverups, (please note that this excludes all other items including wash bags) are packaged in complementary luxury customised "Name" gift bag "in gorgeous shiny gold script on your eco friendly white cotton drawstring bag.
All orders are dispatched within 14 days of your order being placed with arrival times as stated below after dispatch. (Please account for this when making your order.)
Allow longer if you have ordered at the weekend or on Bank Holidays.
You will be messaged once your item is ready for dispatch; which will be; UK 1st Class signed for delivery and Post office European and International delivery signed and tracked.
UK Standard Delivery
2-7 days from dispatch
European Standard Delivery
7-10 days from dispatch
Rest of the World Standard Delivery
7-14 days from dispatch
We lovingly hand make your garments to order and endeavour to make sure that your order arrives perfectly made to the highest quality. If you feel this is not the case we can offer you an exchange (if damaged or faulty). Once the garment has been returned without the tags removed or washed, we will send you an exchange voucher by email to the cost of the original item which then you can use on our online shop https://1stman1stwoman.com
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
To do so please email firstname.lastname@example.org outlining your concern and return the garment within 14 days of receipt to:
1st Man | 1st Woman, 257 Rocky Lane Birmingham B7 5EY UK